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You will get an email confirmation when you place an order with Epigeonlar2s. You will receive an email with the tracking details for your order’s shipment as soon as it is sent. During the checkout process, on the Order Information page, you can select your chosen shipping option.

ORDER PROCESSING TIME

SHIPPING COST:

We use Flat rate for Shipping Fee:

For US: Standard Shipping: $5.99 for all items and $3.99 for additional item

Worldwide: Standard Shipping: $5.99 for all items

TRACKING INFORMATION

NOTE

Please double-check the accuracy of all delivery information. If there is outdated or incomplete information, we might need to get in touch with you to change it, which could delay the delivery of your order.

CHANGE IN SHIPPING ADDRESS:

Your delivery address may be updated for up to 24 hours. If you need the address changed, send us an email at [email protected].

SHIPPING RESTRICTION

It is the buyer’s duty to ensure that the shipping address is entered accurately (especially the exact number of the apartment in a building). Within 24 hours of placing your order, if you discover any issues with your delivery address, please email us at [email protected] so that we can help you correct it. If not, we will provide you with the carrier’s telephone number so you can call them and change your address.

Even though the tracking update indicates that the package was “delivered to original sender,” this does not mean that the package was returned to our warehouse address; rather, it means that the package was stored by our shipping agency because we use the one-way shipping service to minimize shipping costs as much as possible. Please be aware that we cannot issue a refund for a purchase if:

– The package failed to be delivered after several attempts by the shipper.

– You refuse the package.

– The package was failed to be delivered because of any problem relating to the shipping address you provided.

– You state that you have not received the package but the tracking update shows that the package was successfully delivered or showing the “delivered” status.

We will only give you the shipping carrier information and the tracking number linked to your order so you may monitor your package if it is lost or missing and we have agreed to replace it.

Can the order be delivered to multiple addresses?

For a single order, we do not accept shipping to numerous addresses. Please put in separate orders for each address where you want products delivered.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

While we can send to PO Boxes, we are unable to do so to Military APO/FPO addresses.

TAXES & DUTIES

The price of the item and the cost of shipping do not include import tariffs, taxes, local taxes, or other fees. Epigeonlar2s‘s tax filing and payment are not the responsibility of Epigeonlar2s. These fees, which differ from nation to nation, are the purchaser’s obligation.

Epigeonlar2s does not collect import taxes or fees; all orders are placed on a “Delivery Duty Unpaid” (DDU) basis. Instead, based on the sales tax regulations of the place you are shipping to, the shipping company will invoice you after delivering your goods.

Please inquire about these additional expenses with the customs agency in your country.

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Refunds (if applicable)

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at [email protected] with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at [email protected] . Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

If your claim is approved, we will provide you with a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.